Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Always gamble within your means and only spend what you can afford to lose.

Age Verification

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to participate in any gambling activities on Grosvenor Casino. We take age verification seriously and reserve the right to request proof of identity at any time. Parents and guardians: please ensure children do not have access to gambling platforms.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem. Please seek help:

• Chasing losses by gambling more to recover lost money
• Gambling with money intended for essential expenses (bills, rent, food)
• Hiding your gambling activities from family, friends, or partners
• Gambling for longer periods or with larger amounts than intended
• Experiencing anxiety, irritability, or mood swings when unable to gamble
• Borrowing money to fund gambling activities
• Neglecting work, education, or personal relationships due to gambling
• Unsuccessful attempts to reduce or stop gambling
• Using gambling as an escape from stress, depression, or other problems
• Lying to others about the extent of your gambling

Self-Help Tools and Safer Gambling Features

Grosvenor Casino offers several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose in a given period
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
• Session Time Limits: Automatically log out after a predetermined period of play
• Self-Exclusion: Exclude yourself from your account for a period you choose (typically 6 months to 5 years)
• Account Closure: Permanently close your account if you wish to stop gambling entirely

We encourage you to use these tools proactively to ensure your gambling remains enjoyable and within your control.

Support Organizations and Resources

If you are concerned about your gambling or need support, please reach out to one of the following organizations:

United Kingdom

• GamCare – Free confidential support and advice
  Website: www.gamcare.org.uk
  National Helpline: 0808 8020 133 (free, 24/7)
• GamStop – The National Self-Exclusion Scheme for Great Britain
  Website: www.gamstop.co.uk
  Self-exclude from all UK-licensed gambling operators simultaneously
• Gamblers Anonymous – Peer support meetings across the UK
  Website: www.gamblersanonymous.org.uk
• National Problem Gambling Clinic – NHS specialist treatment
  Website: www.cnwl.nhs.uk

International Resources

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help, Please Reach Out

Seeking help for a gambling problem is a sign of strength, not weakness. Whether you're experiencing difficulties yourself or are concerned about someone you know, support is available and free of charge. Do not hesitate to contact one of the organizations listed above—they are staffed by trained professionals who understand problem gambling and can provide confidential support.

Your wellbeing is important to us. If gambling is affecting your life, please seek help today.